Frequently Asked Questions
Shipping
When will my order be shipped?
When will my order be shipped?
Shipments are processed within 2-3 business days. Delivery time is 7-10 days for hubs and 10-20 days for spare parts.
Where are the products shipped from?
Where are the products shipped from?
From our local warehouse in Germany.
Why hasn't the status of my shipment been updated?
Why hasn't the status of my shipment been updated?
If you do not receive updates for more than 30 days, please contact us via email: support@varoninc.dk
Orders
Can I cancel my order?
Can I cancel my order?
Yes, before shipping. If it has already been shipped, you can return it and get your money back.
What if I want to talk to someone?
What if I want to talk to someone?
We'd love to talk to you too! Please contact us if you have any questions, concerns, or comments. We'll get back to you within 48 hours. Please note, however, that inquiries submitted on Fridays will be answered the following Monday or possibly earlier.
Returns and refunds
How long do I have to return an item?
How long do I have to return an item?
- You have 30 days from receipt of the product to return it.
- Conditions: The item must be in its original condition, unused and in its original packaging.
- Procedure: To request a return, please contact us within the specified period.
How long will it take before I receive my refund?
How long will it take before I receive my refund?
Refunds are processed within 7 days of receipt of the item(s).
Warranty service
Do VARON hubs have a warranty?
Do VARON hubs have a warranty?
Yes, we offer a 1 year warranty. Please see our warranty policy for more information.
About the products
What should you pay attention to when using the oxygen concentrator?
What should you pay attention to when using the oxygen concentrator?
- Do not use the oxygen generator near open flames or while smoking.
- Pay attention to the oxygen concentration and check your equipment regularly to ensure there are no alarms and that you are getting enough oxygen. Too low an oxygen concentration will affect breathing and the life of the device.
- If you use an oxygen concentrator due to chronic health problems, you should constantly monitor changes in your blood oxygen levels.
What is the difference between continuous flow and pulse flow?
What is the difference between continuous flow and pulse flow?
- Pulse Flow: Automatically detects your breathing and releases oxygen when you inhale and stops when you exhale.
- Continuous flow: Releases oxygen constantly, whether you inhale or exhale.
- Pulse flow mode is primarily used in portable devices to extend the usage time.
Is the oxygen concentrator very noisy?
Is the oxygen concentrator very noisy?
- The noise is usually between 30 and 60 decibels (dBA), which corresponds to a low-pitched conversation.
- The VARON VP-01 model emits less than 58 dB, while the VARON VL-02 is below 45 dB.
Under what circumstances is the alarm triggered?
Under what circumstances is the alarm triggered?
When the oxygen concentrator is not working properly, the alarm will be activated and an error code will be displayed:
- F0001: Low battery alarm.
- F0002: No breathing detected.
- F0011: High temperature alarm.
- F0012: Alarm for abnormal oxygen sensor.
Do I need a prescription to buy a portable oxygen concentrator?
Do I need a prescription to buy a portable oxygen concentrator?
No, no prescription is required.
Can you travel by plane with a portable concentrator?
Can you travel by plane with a portable concentrator?
Our products are not FAA approved and we recommend using them only on excursions.
How does an oxygen concentrator work?
How does an oxygen concentrator work?
Separates oxygen from the air so you can breathe it as needed. It can run on alternating current (AC) or direct current (DC) and has a rechargeable battery.
Are the batteries in the portable hub rechargeable?
Are the batteries in the portable hub rechargeable?
Yes, they can be charged with an AC cable, in the car with a DC cable or with an external charger, depending on the model. The average charging time is 4 to 5 hours.
What is the atomization function?
What is the atomization function?
Helps in effective absorption of small particles in the respiratory system with fewer side effects.
Is the VARON oxygen concentrator compatible with car charging?
Is the VARON oxygen concentrator compatible with car charging?
Yes, it supports a power source of 100-240V (AC) and 12-16.8V (DC), so it can be used anywhere in the world and charged in the car.
How long can the machine run?
How long can the machine run?
- The home models can run 24/7, even while you sleep.
- The portable units have overheating protection and stop every 4 hours.
Should I add water?
Should I add water?
It depends on the model; some models allow the addition of water as needed.
How do I replace the battery?
How do I replace the battery?
The VP-2 model has replaceable batteries to extend the operating time.
What is the difference between portable and stationary oxygen concentrators?
What is the difference between portable and stationary oxygen concentrators?
- Portable: Small, lightweight and battery-powered, ideal for travel.
- Home use: Larger, with higher oxygen flow, recommended for long-term use at home.
How is an oxygen concentrator maintained?
How is an oxygen concentrator maintained?
- Clean the outside regularly.
- Wash your nasal passages at least once a week.
- Clean the air filter once a month.